Welcome to Wild Hearts! We appreciate your interest in our handmade ceramics. Before making a purchase or using our services, please take a moment to review our shop policies. By accessing our website or making a purchase, you agree to abide by these terms.

Product Information:

I am dedicated to providing accurate and detailed information about our ceramics, covering dimensions, colors, materials, and use. It's important to understand that variations can occur due to the handmade nature of our ceramics, ensuring that each piece is genuinely unique. Please bear in mind that although all items are photographed to accurately depict reality, factors like computer screens and lighting may cause minor changes in color perception. Additionally, please note that the ceramics might not always be flawless. You may observe a glaze pinhole or bubble, fingerprints or fine lines, which contribute to its uniqueness and the special character of each piece.

Ordering and Payment:

All orders are subject to availability. Once you place an order, you will receive an order confirmation via email. Payment must be made in full before your order is processed and shipped.

Shipping:

We aim to dispatch orders promptly. Shipping times may vary depending on your location. You will receive a shipping confirmation with tracking information once your order is on its way. The buyer is responsible for any customs and import taxes that may apply.

Returns, Refunds, & Exchanges:

• a lot of love and thought goes into each piece and we take pride in our craftsmanship. I want you to be over the moon with your purchase from Wild Hearts. If for any reason you are not satisfied, please contact us within 7 days of the delivery date of your order to discuss available options. Please keep in mind, special orders are nonrefundable.

• How to Initiate a Return:

  To initiate a return, please contact us with your order number and details about the issue. We will guide you through the return process.

• Damaged or Defective Items:

  If your ceramic piece arrives damaged or defective, please contact us within 7 days of the delivery date of your order. To facilitate a swift resolution, provide clear photos of the damaged or defective item within its original packaging. We will gladly replace the item or provide a refund, including any shipping costs.

• Change of Mind:

  If you've had a change of heart about your purchase, we understand. In such cases, you may return the unused, undamaged item within 7 days of the delivery date of your order. Please note that return shipping costs will be your responsibility.

• Custom and Personalized Orders:

  Unfortunately, we cannot accept returns for custom or personalized orders unless they arrive damaged or defective. Please double-check all customization details before placing your order.

• Refund Processing:

  Refunds will be processed within 7 days of receiving the returned item. Refunds will be issued to the original form of payment.

• Additional Information:

  All returned items must be in their original packaging.

  Please consider using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

  During the holiday season, weather conditions, and other national and global celebrations, please anticipate longer shipping times as these events can cause a bit of delay to our normal shipping services.

Cancellations:

Orders can be canceled within 24 hours of purchase. After this timeframe, cancellations may not be possible as we strive to process and ship orders promptly.

Intellectual Property:

All content on our website, including images, designs, and text, is the intellectual property of Wild Hearts. Unauthorized use of this content is prohibited.

Privacy Policy:

• Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.

• Marketing: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt-out of these communications at any time.

• Third-Party Services: We may use third-party services such as payment processors and shipping companies to facilitate our services. These providers have their own privacy policies, and we recommend that you review them.

• Cookies: Our website uses cookies to enhance your shopping experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our site.

Changes to Shop Policies:

We reserve the right to update and modify these shop policies at any time. Please check this page periodically for changes.

Contact Information:

If you have any questions or concerns about our shop policies, please contact us.

Thank you for choosing Wild Hearts. I appreciate your support and hope our creations spice up your everyday rituals!

Stay wild friends.