Frequently Asked Questions

Are your ceramics food safe?

Yes, unless otherwise stated. Please read the items description for more information.

Can I place my ceramic ware in the dishwasher?

Yes, they are dishwasher safe unless otherwise specified. Although we do recommend hand washing your ceramic ware for the longevity of the piece. Ceramicware is sensitive to breaking, cracking, or chipping. Please read the items description for more information.

Does Wild Hearts accept commissioned requests, wholesale, and bulk orders?

Yes, please Complete a SpEcial Order Form with a detailed description and any reference photos you may have. Wholesale and bulk orders are available with select items.

Are there gift options available?

Yes, please let me know in the notes of your checkout and I will be sure to include your custom gift message. Please include the name of the person the gift is for and your message.

Where is my item?

Delays in shipping may occur. Once an order has been shipped please reference your shipping confirmation email and tacking number. For more information or to file a claim, please contact USPS Claims Department.

Can I cancel my order?

cancellations are accepted within 24 hours of purchase.

Do you accept returns?

We hope you are over the moon about your purchase but if for whatever reason you are not completely satisfied please review our shop policies and contact us for more information.

My item arrived damaged.

We take special care to wrap each item but damage can sometimes occur. If your item arrived damaged please contact us within 7 days of delivery.