FAQ

How do you determine an item's price?

pricing is determined by a combination of factors, with the primary consideration being the time required to craft and complete the item.

Are your ceramics food safe?

Yes, unless otherwise stated.

Can I place my ceramic ware in the dishwasher?

Yes, they are dishwasher safe. Although we do recommend hand washing your ceramic ware for longevity.

Does Wild Hearts accept commissioned requests?

Yes, please contact us with a detailed description and any reference photos you may have. SpEcial Order Form

What clay body do you use?

All work is created with stoneware, unless otherwise specified in the item’s description and glazed with commercial cone 5/6 glazes. There are select pieces which include some gold luster which will be stated in the item’s description. more FAQS

Shipping

During the holiday season, unusual weather conditions, and various global and regional celebrations, please anticipate longer shipping times as these events can cause a bit of delay to our normal shipping services. For more information about our shipping policies, please review our shop policies.

Returns

Non commissioned work and undamaged products in their original packaging may be returned within 7 days of the delivery date. Return shipping costs are the responsibility of our customers.

Refunds will be sent back to the original payment method within 7 business days of return acceptance. Keep in mind, refund times may vary depending on the third-party processing service and your banking institution.

For more information, please review our shop policies.